Social Media Guidelines

These guidelines provide information about using social media channels owned by Valneva USA in a way that is respectful and lawful. 

Valneva has set up pages on Facebook and Instagram, among others, (collectively, our “social media channels”) to share information about diseases that may impact U.S. travelers to various global destinations. Our goal is to create a safe and comfortable place for all platform visitors. To that end, Valneva observes each social media platform’s posting guidelines and respectfully asks that you do the same. Valneva also has a responsibility to manage our social media pages appropriately and in line with the regulatory environment in which we operate. 

A Note on Medical Advice

The content Valneva publishes on any of its social media channels is for informational purposes only. Valneva is unable to advise individual patients about their medical condition and treatment. Nothing Valneva publishes should replace professional medical advice, diagnosis, or treatment. Always consult your healthcare provider regarding personal health matters. Never disregard medical advice or delay or refrain from seeking it because of something you have read in these social media channels. It is very important that patients are advised by healthcare professionals who know specific patients’ medical and treatment histories.

Endorsement

From time-to-time Valneva may link to another location or social account from one of our channels. Our linking to or following a non-Valneva website or social media account is not intended to be an endorsement of those properties or parent organizations; Valneva only endorses our own content.

Removing or Not Responding to a Comment 

Valneva values and encourages your thoughts and feedback, but we may sometimes find ourselves in the position of having to remove a comment, or perhaps we may not respond to something you feel deserves a response. The following outlines a few reasons why Valneva might need to remove your comment or why we might not be able to respond:

1. Product Mentions. While Valneva does not endorse any users’ comments other than our own, we still have to be mindful of guidelines that govern our industry. If your post refers to a pharmaceutical brand from any company – positive, negative, or neutral – we may need to remove it because, among other reasons, we can’t guarantee that it will represent Fair Balance.
   
2. Side Effects. If your post includes possible side effects associated with one of our products, Valneva may be required to contact you for further information. You may contact us to report an adverse event related to Valneva products by calling Customer Service at 844.349.4276. If you prefer to contact the FDA directly, please visit www.fda.gov/medwatch or call 1-800-FDA-1088. If you are a non-U.S. visitor, speak with your healthcare provider for more information or contact your local health authority as this website is not intended for residents of any country outside of the United States.
   
3. Vulgarity or Discrimination. If you use profane language, your post will be removed (and it may be screened by Facebook’s profanity filter before being posted). In addition to vulgar language, Valneva will screen for personal attacks of any kind or offensive terms that target specific ethnic, racial, religious, age, or gender orientation groups. We ask that everyone treat each other with respect.
   
4. Medical Advice. Valneva appreciates the desire to provide help to your fellow visitors but given the serious implications that unsolicited and unverified medical advice might have, Valneva cannot allow it on our social media channels. As always, we recommend consulting with your healthcare provider on any medical condition.
   
5. Off-Topic Comments. While our intent is never to censor the contributions of our visitors, Valneva may remove comments that are spam, are clearly off topic, make unsupported accusations, or promote other products or services.
   
6. Other Circumstances. There is a chance we’ll encounter a situation not outlined above, which will require us to remove your comment. We’ll try to update this list if we do find a new reason, but please know that Valneva does reserve the right to delete any posting at its sole discretion.  

August 2024

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